Shipping

Domestic & International Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times with our safe and Professional service of worldwide shipping

Order Processing:        

Normal order processing can take between 1-2 business days (Monday – Friday). 

Shipping Costs:

To determine the cost of shipping for your order, follow these steps:

  1. Add the items to your cart and select Checkout.
  2. Enter or verify your shipping address.
  3. Select your delivery method.

Your shipping cost will display based on your location and the delivery method you choose. Freight surcharges (for heavy or oversized items), location surcharges (for areas like Alaska and Hawaii).

Where We Ship:

We ship orders WorldWide to addresses in:
  • Europe
  • USA & Canada
  • Australia
  • Asia

Carriers:
Barteu uses 4 different carriers to make sure your Artworks arrive to you on time:

  • FedEx   
  • United Parcel Service (UPS)
  • DHL 
  • Chronopost

International Customers:

International shipping rates cover shipping only. You are responsible for any import duties, fees, or taxes incurred during delivery.

Tracking an Order:

Once an order has shipped and the carrier has generated a tracking number, it will be sent to the email address associated with the order. 

Estimated Delivery:

The estimated delivery time for standard shipping is three to 5-7 business days for orders in the EU. and 11 to 21 business days to other countries.

Import Duties, Fees & Taxes:

All orders shipped to a destination outside of the EU are subject to the import duties, fees, and taxes of the destination country. It is your responsibility to obtain any governmental permission or documentation required for import approval, as well as to verify and pay all import charges, including duties, fees, and taxes.
Delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work closely with brokers and carriers to try and avoid delays.

Signature Confirmation:        

A signature is required at the time of delivery for orders valued at $500 or more. All other orders are at the discretion of the delivery driver and whether they feel comfortable leaving a package without a signature. Delivery placement at the shipping address will vary, although most deliveries are left at the mailbox, front door, or front office if delivered to a building complex.ay require a signature at time of delivery. If signature is required, carrier will make three delivery attempts, excluding weekends and holidays. Carrier will not deliver unless they acquire a signature.

Damaged Packages:

If your order is damaged, please contact us within one business day of receipt so that we can report it to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.

International Returns:

If a package is detained or refused by a country’s customs agency for any reason, a refund for the order will be credited to your account. The cost to return the package to Barteu and any charges incurred during delivery will be deducted from the refund. Shipping charges will not be refunded, as they are paid to the carrier and not to Barteu. The refund will be processed once the package is received by Barteu.

 


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